Frequently Asked Questions
Everything you need to know about bringing rustic charm to your home.
What kind of wood do you use for your rolling doors?
We exclusively use sustainably sourced, reclaimed timber and premium hardwoods like Knotty Alder and Pine to ensure every door has a unique, authentic rustic character.
Is the sliding hardware included with my purchase?
Yes, all our door sets come with a complete heavy-duty steel hardware kit, including the track, rollers, floor guides, and anti-jump blocks for a seamless installation.
How long does it take to ship my custom door?
Since each door is handcrafted to order, our current lead time is 3-4 weeks for production, followed by 5-7 business days for freight shipping.
Do you offer custom sizes for non-standard door frames?
Absolutely. We specialize in custom dimensions. Please contact our design team with your specific measurements for a personalized quote.
What is your return policy for handcrafted items?
Due to the custom nature of our products, we do not accept returns. However, we offer a 100% satisfaction guarantee and will replace any items damaged during transit.
Can your doors be used for outdoor applications?
Our standard doors are designed for interior use. If you require an exterior barn door, please let us know so we can apply specialized weather-resistant sealants and hardware.